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Case Study

Transforming Enterprise Knowledge Management and Copilot Adoption for a Global Pharmaceutical Organization

No of Users

3500+

Project Duration

6 Months

About Client

Our client specializes in developing and delivering treatments for rare neurological diseases. Their team of experts, bringing together diverse disciplines and experiences, is united by the belief that innovative science leads to therapeutic opportunities for patients. 

Technology and Services

Microsoft Copilot, Microsoft 365, Microsoft Power Platform, Azure Active Directory (Microsoft Entra ID), Microsoft Security & Compliance Center

Industries

Pharma & Biotechnology

3X

Copilot Adoption Growth

Increase in weekly active Copilot users through role-based enablement and use case integration.

40%

Reduction in Knowledge Search Time

Faster access to policies, SOPs, and compliance documentation through AI-powered knowledge retrieval.

Project Synopsis

The client struggled with fragmented knowledge, low Copilot adoption, and compliance challenges. HexaCorp built a governed, AI-ready knowledge foundation using SharePoint and Microsoft Copilot. Role-based AI experiences were integrated into compliance and knowledge management workflows. The solution improved access to trusted information while ensuring security and regulatory compliance. As a result, the organization drove faster Copilot adoption, improved workforce productivity, and realized tangible business value from AI.  

The Challenge

  • Fragmented knowledge across multiple repositories.
  • Manual policy and compliance searches reduced productivity.
  • Copilot adoption remained low due to limited business relevance.
  • Inconsistent AI responses created compliance concerns.
  • Weak governance reduced trust in enterprise knowledge.
  • Manual processes limited productivity and AI value realization.
  • AI investments lacked measurable business outcomes.
  • Security and compliance requirements slowed AI adoption.

The Solution

 

  • Built a governed, AI-ready SharePoint knowledge foundation.
  • Implemented security, sensitivity labelling, and access controls.
  • Grounded Copilot responses using approved enterprise content.
  • Enabled traceable and compliant AI interactions.
  • Developed role-based Copilot experiences for key functions.
  • Integrated AI into knowledge and compliance workflows.
  • Delivered targeted adoption and enablement programs.
  • Established analytics-driven value realization tracking.

The Result

  • Improved access to trusted enterprise knowledge.
  • Reduced time spent on information retrieval.
  • Increased confidence in AI-generated responses.
  • Accelerated Copilot adoption across business teams.
  • Strengthened compliance and governance controls.
  • Improved productivity through workflow-integrated AI.
  • Increased visibility into AI adoption and ROI.
  • Established a scalable foundation for future AI growth.

Get in touch with HexaCorp

Contact us by mentioning your specific requirements in the form. We extremely value your time and dedication, we will reach out to you at the earliest possible.









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