PSEG Utilities, a leading energy provider in the U.S., partnered with our team to support and enhance their hybrid SharePoint environment spanning both on-premises (SharePoint 2016) and Microsoft 365 cloud. The goal was to improve user experience, and stabilize the environments

• • • Legacy SharePoint 2016 environment with performance and scalability issues.
    • Fragmented content structure and inconsistent metadata, limiting search effectiveness.
    • Lack of governance and automation for content lifecycle management.
    • Low user adoption of SharePoint Online.
    • Need for 24/7 support and proactive monitoring across hybrid infrastructure.

• • Provided L2/L3 support for SharePoint 2016 and SharePoint Online, including patching, performance tuning, and issue resolution.
  • Migrated high-priority sites to SharePoint Online using ShareGate, with metadata enrichment and IA redesign.
  • Implemented site provisioning workflows, content approval processes, and retention policies using Power Automate and Compliance Center.
  • Training & Adoption: Conducted workshops and created self-service portals to promote AI tools and SharePoint best practices.