SharePoint Maintenance Automation for Business-Critical Applications

Case Study

No of Users

2500+

Project Duration

6 Months

About Client

A Luxury Fashion Company

Our client is a prestigious French fashion house known for its timeless elegance, luxury, and innovative designs. They are synonymous with sophistication and class, epitomized by their high-quality craftsmanship and attention to detail. They continue to be a leading force in the fashion industry, blending classic design elements with contemporary trends to maintain its status as an enduring symbol of luxury and refinement.

Technology and Services

Microsoft SharePoint 2013, Nintex, Microsoft InfoPath 2013

Industries

Fashion

Now with a dedicated team, it’s feasible for us to maintain and manage our operations

– Operational Manager

50%

Faster Response to the Users

45%

Faster Issue Resolution

Project Synopsis

The client found challenges in maintaining their SharePoint environment and business-critical applications. These challenges manifest in delayed user responses and a cumbersome process for rolling out changes, ultimately hindering operational efficiency and productivity.

The Challenge

Complex Infrastructure & systems that made it difficult to diagnose and resolve issues promptly.
Challenges in applying regular updates and patches with inadequate planning.
lack of expertise or dedicated resources to manage their SharePoint environment effectively.
Performance issues, unresolved technical issues, and lack of support.
A lack of automation in the deployment process can result in manual errors, further delaying the implementation of changes.

The Solution

Took over the complete maintenance of SharePoint infrastructure and custom business applications ensuring that it remained robust, secure, and efficient.
Developed monitoring tools to detect potential issues before they could proactively impact users.
An issue management system was developed to handle user requests to streamline the handling of user requests and issues, we developed an issue management system.

The Result

High-quality servers and network equipment to ensure continuous uptime and performance.
Regular maintenance with routine checks, updates, and patches to keep the system secure and up-to-date.
Quickly resolving user issues to maintain productivity and user satisfaction.
Continuously monitoring and optimizing the performance of SharePoint applications to ensure they run smoothly and efficiently.

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Case Study