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Case Study

.NET-Based Ticket Management System to Enhance Issue Resolution Efficiency

No of Users

200+

Project Duration

3 months

About Client

A Leading Medical Center

Our client is an acute care medical center, a cancer center, a medical fitness center, a residential hospice, a nursing school, and a physician network. It is nationally recognized for delivering culturally sensitive care to a diverse population, attracting patients from throughout the New York City area to its specialty centers and distinguished doctors.

  • 361-bed acute care facility
  • 1000+ physicians, representing dozens of medical specialties
  • Innovative and best-care practices

Technology and Services

.NET 

Industries

Healthcare

HexaCorp has revolutionized our issue resolution process. Our users can now easily track and communicate about their tickets, significantly improving efficiency and satisfaction.

– CEO

Project Synopsis

The client lacked an efficient system for resolving issues with their gym and user/payment management applications, relying on an Excel sheet and in-person updates, leading to inefficiencies and lack of proper issue tracking.

The Challenge

  • Using Excel sheets for tracking issues was cumbersome and lacked real-time updates.
  • Issues were resolved and communicated in person, leading to inconsistencies and delays.
  • There was no systematic way to prioritize and categorize issues, resulting in potential delays in critical issue resolution.
  • Users had no formal channel to communicate with the support team about the status of their issues.

The Solution

  • HexaCorp developed a Ticket Management System using .NET solutions, enabling users to raise issues as tickets, which are then categorized and handled by a multi-tiered support team.
  • The system notifies users automatically about the status updates of their tickets and allows them to communicate directly with the support team.
  • Users receive automatic notifications about the status updates of their tickets, ensuring they are always informed.
  • Additionally, the .NET framework supports a direct communication channel, allowing users to interact with the support team, inquire about ticket statuses, and add comments, thus enhancing transparency and user satisfaction.

The Result

  • Users could track the status of their tickets in real-time through the application.
  • The support team could prioritize and distribute tickets more effectively based on urgency and importance.
  • Users were able to chat with the support team, inquire about ticket statuses, and add comments, leading to improved transparency and satisfaction.
  • The Ticket Management System provided a structured and organized approach to issue resolution, reducing delays and improving overall efficiency.

Get in touch with HexaCorp

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