Case Study

Transforming Operational Efficiency with Microsoft Solutions and Tailored Support

No of Users

1000+

Project Duration

8+ Months

About Client

Our client is a leading energy company committed to delivering reliable, sustainable, and innovative energy solutions to millions of customers. With a focus on renewable energy, advanced technology, and exceptional customer service, the client is dedicated to powering homes, businesses, and communities with clean, affordable energy.

Technology and Services

Microsoft Azure, Power Platform, Power Automate

Industries

Energy

HexaCorp has transformed the way we manage our operations. Their expertise in Microsoft solutions, particularly Power Apps, Power Automate, and Azure has streamlined our workflows and improved our efficiency.

– Manager

Project Synopsis

Our client, an energy company, partnered with us to streamline their daily operations using Microsoft solutions, including Power Apps, Power Automate, and Azure. In addition, we provided a robust support system to handle operational issues through a ticketing system, ensuring quick resolution based on priority.

The Challenge

  • The client needed a flexible and scalable a digital platform to manage their operations efficiently.
  • They were required to automate repetitive tasks and handle support queries through a structured process.

The Solution

  • The Solution We developed custom applications to digitize and simplify their operational workflows.
  • Automated recurring tasks, enhancing productivity and reducing manual intervention.
  • Deployed cloud services to ensure scalability, secure data management, and smooth operational processes.
  • Implemented a ticketing system to categorize issues by priority. We provided ongoing support, resolving tickets efficiently and minimizing downtime.

The Result

  • The use of Power Apps and Power Automate significantly reduced manual workload and increased process efficiency.
  • The ticketing system allowed for the timely handling of support requests, improving service quality and reducing downtime.
  • Azure cloud infrastructure ensured the system could scale easily as the business grew, providing a secure and flexible foundation for future expansion.
  • Automation of repetitive tasks allowed employees to focus on higher-value work, enhancing overall productivity.

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