The client found challenges in maintaining their SharePoint environment and business-critical applications. These challenges manifest in delayed user responses and a cumbersome process for rolling out changes, ultimately hindering operational efficiency and productivity.

• Complex Infrastructure & systems that made it difficult to diagnose and resolve issues promptly.
• Challenges in applying regular updates and patches with inadequate planning.
• lack of expertise or dedicated resources to manage their SharePoint environment effectively.
• Performance issues, unresolved technical issues, and lack of support.
• A lack of automation in the deployment process can result in manual errors, further delaying the implementation of changes.

• Took over the complete maintenance of SharePoint infrastructure and custom business applications ensuring that it remained robust, secure, and efficient.
• Developed monitoring tools to detect potential issues before they could proactively impact users.​
• An issue management system was developed to handle user requests to streamline the handling of user requests and issues, we developed an issue management system.